In the fast-paced world of technology and contracting, reliable service and support are essential for success. At Broudy Precision, we understand that having a dedicated tech support team is more than just a convenience—it’s a strategic advantage. Our team not only provides expert assistance but also offers training and research & development (R&D) services, ensuring our partners stay ahead in an evolving industry.
In this post, we’ll take a deep dive into the three core functions of our tech support team—support, training, and R&D—exploring how these services are structured, why they are crucial, and the unique benefits they offer at no cost to our partners.
Inside Broudy Precision’s Tech Support Team
Tech support is the backbone of successful project execution, especially in an industry that relies on advanced software and automation solutions. Contractors frequently encounter challenges that require expert guidance—whether it’s configuring a new system, troubleshooting an issue, or managing software licenses. Our tech support team ensures that these challenges are met with quick, reliable, and knowledgeable assistance, minimizing downtime and maximizing efficiency.
Our dedicated tech support team consists of three experienced professionals—Matt, Frank, and Will—each bringing a wealth of expertise to the table. Their deep knowledge of building automation, HVAC controls, and software solutionsenables them to provide high-quality support tailored to the specific needs of our partners.
Unlike many distributors that rely on third-party support services, Broudy Precision keeps everything in-house. This allows for:
Faster response times – No waiting for an external provider to return your call. Personalized assistance – Our team knows your systems inside and out. Seamless communication – Direct access to experts who understand your needs.
The Three Pillars of Tech Support at Broudy Precision
Expert Support
Our tech support services go beyond troubleshooting—we provide comprehensive assistance that covers every aspect of system operation.
Commissioning Systems: Helping partners set up and configure complex automation systems. License Management: Assisting with moving, updating, and managing software licenses. Real-Time Troubleshooting: Resolving software and hardware issues via phone, email, and remote desktop support.
By handling support internally, we offer a level of responsiveness and expertise that third-party services simply cannot match. Our team is always ready to step in, ensuring that contractors never feel stranded when they need assistance the most.
Training & Education
At Broudy Precision, we believe that knowledge is power. That’s why we provide personalized training programs designed to empower our partners.
Whether it’s mastering a new software platform, tool, or automation system, we customize our training to suit the specific needs of each partner.
One of the most valuable aspects of our program is that all training is provided at no cost. Unlike many distributors that charge for education, we invest in our partners’ success by offering comprehensive training free of charge.
We understand that everyone learns differently, which is why we offer:
In-Office Training – Hands-on learning at our facility.
Virtual Webinars – Convenient online sessions.
On-Site Training – We come to you for a tailored experience.
Research & Development (R&D): Driving Innovation
Our R&D efforts help us stay ahead of industry trends while ensuring that our partners have access to the best technology and solutions.
We participate in alpha and beta testing for cutting-edge products, providing direct feedback to our vendors and ensuring that the solutions we offer are battle-tested and reliable.
Innovation at Broudy Precision isn’t just about testing new products—it’s about listening to contractors. We actively collect feedback from our partners and use that input to refine and expand our offerings.
Our R&D work not only improves the products we distribute but also deepens our team’s expertise, allowing us to provide better recommendations and support to our partners.
The Broudy Precision Difference
One of the biggest advantages of working with Broudy Precision is that all our support, training, and R&D services are available at no cost. This commitment to free services sets us apart from many competitors and reinforces our dedication to contractor success.
Our philosophy is simple: Teach our partners how to fish, rather than just giving them a fish. By equipping contractors with knowledge and skills, we empower them to solve future challenges independently, driving long-term growth and efficiency.
We are always looking for ways to expand and enhance our tech support capabilities. If you or someone you know is interested in joining our team, we encourage you to reach out through our recruitment channels.
Your Success Is Our Mission
At Broudy Precision, we believe that support, training, and innovation are the keys to success in the ever-changing world of building automation and HVAC controls. Through our dedicated tech support team, we offer unparalleled assistance, expert-led training, and cutting-edge R&D—all at no cost to our partners.
As we continue to grow, our commitment remains the same: Empowering contractors with the knowledge, tools, and support they need to excel in their projects.
Ready to take advantage of our expert tech support services? Contact us today and let’s build innovation together!
